You can drag and drop files from your desktop or upload them from your computer, online file-sharing accounts like Dropbox, or even a web URL. You can upload single files and multi-page files to your orders. Please label your files clearly with names like Front Cover, Page 1, Page 2, etc., so our system can place your files chronologically. Visit our Print File Setup Guide for more information.

You can upload multiple file types, and we will convert them into high-quality PDFs. We recommend providing your files in CMYK colour mode for the best results. Visit our Colour Guide for Printing and File Formats Support Page to view the complete list of accepted file types.

Bleed is an extension of artwork or colour(s), ensuring no unprinted edges appear when we cut your prints to size, as paper can move slightly during trimming. Most items require a 0.125” bleed, while Hardcover items covers require a 0.8” bleed. You don’t need to include bleed if your pages are white, with no artwork or colour(s) meeting the edge of your page. Visit our Bleed Support Page or contact our team for assistance.

After you add the first delivery address in your Details tab, click Add another delivery address to enter another address. Each new address will accrue charges accordingly.

We print pages in groups of four to ensure your page order is correct, except for Hardcover items. If you have an odd number of pages, not divisible by four, you may need to add blank or additional pages. Visit our Page Counts Support Page for more information.

While the reasons an item may be unavailable vary, we treat every scenario on a case-by-case basis. We recommend contacting our team so they can review your quote, identify what's causing the issue, and offer you a similar, available item.

All production facilities create high-quality prints using the same technology and equipment. And sometimes, we may need to print your items at another facility. Items produced at different facilities will be shipped together where possible. Due to limited floor space, we cannot hold items and send them when completed.

We aim to get your order to you by or on the date you choose on our Instant Quote Calculator. While all shipping dates displayed on our website are estimates and not guaranteed, we will inform you at the earliest opportunity if a delay occurs. If you have a deadline, contact our team by phone, and we will try to accommodate. Visit our Shipping and Delivery Support Page for more information.