5.0
Customer Service
5 days ago
I have not yet rec'd a product from Mixam , however my review is for customer service received. Initially I was extremely disappointed with the service. As a first time customer, unfamiliar with the process, I had left several requests for a call back so I could talk to somebody about the process and receive some much needed assistance. All I got by way of reply was a couple of unwanted emails. I began browsing other companies to get my printing done and was resigned to the fact that I would be taking my business elsewhere. Just as I was about to make the old switcheroo. I received a call from a Joanna Samwell. She expertly resolved all of my issues, and went above and beyond to offer her personal assistance in getting my file ready for production. If it were not for her I would have gone elsewhere in a big rush, however, she singlehandedly changed my opinion about this company. I am incredibly satisfied with how everything turned out, and the personalized customer service I received. Thank you Joanna
