7 days ago
[ Catalogs, Magazines & Booklets]
Excellent Quality and speed of service.
1 week ago
[ Catalogs, Magazines & Booklets]
Product delivered is perfect! The soft cover recipe booklet was done in honour of my husband who just passed away. It is a Christmas gift to family and friends of his favorite recipes.
Consultants answered ALL of my questions with patience, respect and always very helpful.
I will use Mixam again and have already recommended them to so many people.
Thank you!
1 week ago
[ Catalogs, Magazines & Booklets]
We were very happy with the price, quality and turnaround time for the softcover books we ordered.
We were disappointed (and a bit mystified) that your hardcover book format does not include a spine that is a suitable size for thinner books with fewer pages, i.e. that the minimum spine width is much wider than needed for a book with 30 pages, resulting in a thicker spine than the rest of the book, which will not allow flat stacking or uniform shelving.
We also found the do-it-yourself online ordering process a bit confusing for a layperson (and to be honest a bit clunky for anyone), and trying to communicate via email when there is no single dedicated Mixam point of contact for a single order was quite frustrating as every email was handled by a different Mixam rep. On the other hand, when we did get through via phone, Lauren was extremely helpful and understanding.
If you have an interest in the self-publishing market, especially children's books, I'd recommend beefing up that customer interface system and order process. Unlike business printing, many of the authors in that category are going to be elderly and/or less comfortable with online communication and ordering and will appreciate a more direct and personal support process.